Q1: What is the operating temperature of this unit and how to store it?
A: This unit is lithium polymer battery, operating temp is -20-60 ºC/ -4-140ºF. If the ambient temperature is higher than 60ºC/140ºF, the internal construction of the battery cells may be damaged, it may swell and become unsafe. So don’t store the device in vehicle which parked in hot weather for long periods of time.
Q2: How to start a vehicle with this unit?
A: Please refer to the instructions about “How to Start a 12V Vehicle“.
Q3: How do you know if this unit is connected to the vehicle correctly?
A: With the battery clamps connected to the vehicle battery, if the READY(Solid) appears on the screen, it means clamps connected correctly, while if [×] appears on the screen, which means it's connected reversely.
Q4: What should I do if this unit can’t start a vehicle?
A: Recharge this unit fully, and try to press the “BOOST” button after connecting the vehicle battery correctly, READY(Solid) will appear on the screen, then start the vehicle within 30s. If it still does not work, contact us at: contact@gooloo.com (Attach your order ID).
Q5: What should I do if this unit can’t charge up?
A: Charge it with a USB-C cable and wall charger for a full overnight period. If it still does not work, contact us at: contact@gooloo.com (Attach your order ID).
Q6: What should I do if this unit can’t charge other devices?
A: Try to charge the device with another charging cable, If it still does not work, please email us at: contact@gooloo.com (Attach your order ID).
Q7: How to turn off this unit?
A: This unit will be turned off automatically in 30s when it's not used. Or you can press POWER button for about 10s to force shutdown.
Q8: Can this unit charge other devices while it is being charged?
A: Yes.
Q9: Can this product charge other devices while starting a vehicle?
A: No.
Q10: How often does this unit need to be recharged?
A: It would be best to recharge it every 3 months.
Q11: Why it shuts off in 30s when charging other devices?
A: This unit may shut off automatically when charging for the devices that need light charging current, such as headphone, smart watch, etc. since there is minimum load current limitation (200mA) on this unit, so please use Low Current Mode when you are facing such problem.