1. What should I do if this unit can't charge up?
A. If the unit fails to charge up, please follow these steps: 1. Charge it using a USB-C cable and a wall charger (wall charger not included) for a complete overnight period.
B. If the issue persists, please contact us at contact@gooloo.com and make sure to attach your order ID for reference.
We apologize for any inconvenience caused and are committed to assisting you further.
2. What should I do if this unit can't charge other devices?
Please attempt to charge the device using a different charging cable. If it successfully charges with the alternative cable, it indicates that the charging cable we provided is defective such a case, we will provide you with a new one. However, if the device still does not charge even with the alternate cable, please contact us via email at contact@gooloo.com.Kindly remember to attach your order ID for reference. We apologize for any inconvenience caused and assure you of our commitment to assist you further.
3. Can this unit charge other devices while it is being charged?
NO.
4. How often does this unit need to be recharged?
It would be best to recharge it every 3 months.
5. Why does it shut off when charging earbuds and smartwatches for a while?
This unit may shut off automatically when charging devices that need a light charging current, such as headphones, smartwatches, etc Since there is a minimum load current limitation (200mA) on this unit, it will be automatically off if the load current is less than 200mA.
6. What's the difference between PSI, BAR, KPA, and KG/CMĀ²ļ¼
PSl, BAR,KPA, and KG/CMĀ² are air pressure units. Before setting the inflation pressure. Please select the correct measurement unit, otherwise, it may cause accidents such as tire bursts. (The common unit conversion is: 1 BAR=14.5PSI,1 BAR=100KPA,1BAR=1.02KG/CMĀ².)
